Question 1

How is your 4G upgrade offering different?

Accepted Answer

Our recommended gateways are the only ones in the Australia/New Zealand market that can deliver the future of peripheral lift technologies. Everything in our technology list requires connection and management, and we recommend keeping ongoing costs down by using the same gateway for everything.

Question 2

What are the upfront costs?

Accepted Answer

Depending on number of lifts, and any nuances that may occur with a site, upfront Capex costs for Lift Emergency Phone solutions can start from $1,199. 
For smaller buildings, we also offer a finance arrangement where the cost of solutions is amortised over the contract term. Ask us for more information

Question 3

What are the ongoing costs?

Accepted Answer

All solutions come with a Connectivity plan that enables the system to carry out the emergency calls and issue alerts as required to meet compliance. 
This starts from $34/m for minimum compliance, or $49/m for our Monitored+ service.

Question 4

What is the contract term?

Accepted Answer

Upfront plans have a 2-year initial term, charged quarterly in advance. 
 
Financed plans are multi-year starting from 3-years. Customer can choose what timeframe they would like this period to run, up to 10 years max. The 1st year is charged annually in advance, then reverts to quarterly billing.

Lift Tech like to remain highly flexible on these terms to suit the customers internal operational processes.

Question 5

Do we own the Hardware?

Accepted Answer

Yes.
 
All plans include outright purchase of hardware. Devices are locked to, and remain property of, Lift Tech, until ownership is handed over at completion of initial term.

Question 6

Are there additional costs to consider?

Accepted Answer

All SMS, Data, and Voice usage is bounded by a fair use policy. There is a very generous coverage to catch any unusual usage, however the policy protects us from negligent or unauthorised over usage.
 
No early exit clause. Full contract to be paid out in event of early termination.
 
All plans index at 1% per annum

Question 7

When is VMS going to become a compliance requirement?

Accepted Answer

The Internation Building Code has handed down recommendation for all elevators to utilise VMS. To date, several European countries, and the US have adopted the recommendation. In November 2022, the larger US states, including New York and IIlinois, mandated all lifts change to this safety standard within 3 years. 
We believe Australia will follow. This of course cannot be forecast, but we believe a timeline of between 3 to 7 years.

Question 8

Aside from the new 4G communications gateway, what else is required?

Accepted Answer

The software is included and ready to go, but each lift will need to have a camera and a VMS capable screen installed.

Question 9

How do we do updates?

Accepted Answer

Simply login through your browser anywhere in the world, and instantly update the displays for 1 screen, or your entire portfolio at once. The WYSIWYG interface is highly intuitive and quick to use.

Question 10

Are your digital displays VMS ready?

Accepted Answer

Yes. 100%.

Question 11

Do you have a content design service?

Accepted Answer

Yes. You send us what you want, and we can create and update the screen for you. 
You can also take advantage of our localised curated content. You can select which news sources you like or do not like, and customise other parts, and then we simply update the screen for you on an hourly basis.

Question 12

What does the All-in-One Platform cost?

Accepted Answer

The platform is included free of charge in all plans

Question 13

What technology is currently available through the All-in-One Platform?

Accepted Answer

The platform currently provides a full featured WYSIWYG digital screen editor for your digital displays. The platform is also the core tool for all VMS operations, used onsite and at the VMS call centre. IoT and Monitoring are being added as we speak!

Question 14

How can I update the content on my Digital Displays and Lift Screens?

Accepted Answer

The All-in-One platform is tailored for effortless management of digital displays, lift screens, and interactive lift noticeboards. We provide a fully curated service that keeps your screen information relevant and fresh, enabling you to only worry about adding urgent notices. Alternatively, you can assume full control and update news articles, images, weather, advertisements, and notices as you see fit.

Question 15

Are these robots real? Are they available yet?

Accepted Answer

Yes. Our room service and delivery robots are 100% ready to roll. The cleaning robot still requires a final tweak to be able to use the elevator, but this is just around the corner.

Question 16

How much do they cost?

Accepted Answer

Starting from $25k plus installation costs, these guys are the most efficient new staff members you will ever employ. 
Ongoing costs are optional, but are recommended for regular maintenance and remote oversight.

Question 17

What is Human-Centric Lighting (HCL)?

Accepted Answer

HCL uses light meters and timers to calculate the correct dimming and colour temperature of lighting in order to provide the most comfortable and productive light values. In the early morning or evening, the light will might be dimmer, and with warmer light colour, whereas cool temperatures and brighter lighting is best for daytime operation.

Question 18

Who owns the data?

Accepted Answer

You. Always.

Question 19

What about IT security?

Accepted Answer

Lift Tech solutions are always independent of any other networks in the building and therefore are 100% impossible to use to hack other building systems and IT. 
Hacking our solutions provide zero data value, and have no control over elevator actions, thus making our solutions a pointless target.

Question 20

Where is your NOC based?

Accepted Answer

The Network Operations Centre is based in Leichhardt NSW, but is fully remote capable, meaning we can operate from other location instantly should an emergency occur.

Question 21

What building types does Lift Tech work with?

Accepted Answer

Our capabilities enable us to provide our services to any building with an elevator. We have very large national portfolio customers including warehousing, retail chains, and local governments. We also serve buildings with just 1 lift, up to our largest with 28 lifts. We even have a few individual private homes as valued customers.

Question 22

What elevators can Lift Tech work with?

Accepted Answer

We can work on any brand and model of elevator.

Question 23

How much does it cost?

Accepted Answer

Not much! - our pricing is geared towards fair and responsible business practices. As almost all projects have bespoke requirements, we quote each individually.  Some products such as Lift Communications are packaged solutions and have set pricing. See the Lift Communciations section for more information.

Question 24

Is Lift Tech a proprietary technology? What brands and technologies do you use?

Accepted Answer

Lift Tech ethos is that all technology should be non-proprietary. We provide a very strong emphasis on ensuring your technology does not lock you down. Every now and then, a building has a specific use case that means one of the proprietary ecosystems are the best outcome, and as such we keep these options open at all times.
Lift Tech are technologically agnostic. There is an excellent choice of products in the Australian market, and we specialise in operating all of them.

Customer sub page template

Lorem Ipsum indfs.

Lorem Ipsum indfs.

Lorem Ipsum indfs.

Lorem Ipsum indfs.

Lorem Ipsum indfs.

Lorem Ipsum indfs.

Lorem ipsum is placeholder text in the web design

Lorem ipsum is placeholder text in the graphic design

Frequently Asked Questions

How is your 4G upgrade offering different?

What are the upfront costs?

What are the ongoing costs?

What is the contract term?

Do we own the Hardware?

Are there additional costs to consider?

When is VMS going to become a compliance requirement?

Aside from the new 4G communications gateway, what else is required?

How do we do updates?

Are your digital displays VMS ready?

Do you have a content design service?

What does the All-in-One Platform cost?

What technology is currently available through the All-in-One Platform?

How can I update the content on my Digital Displays and Lift Screens?

Are these robots real? Are they available yet?

How much do they cost?

What is Human-Centric Lighting (HCL)?

Who owns the data?

What about IT security?

Where is your NOC based?

What building types does Lift Tech work with?

What elevators can Lift Tech work with?

How much does it cost?

Is Lift Tech a proprietary technology? What brands and technologies do you use?

Lorem Ipsum idis text placeholder here

With Respect

Diversity and Inclusion

Customers

Essential Links

Company